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Studio
factory105
Studio
fabrica105
medlife
United Health Group
PROJECT CONTEXT
doctor appointments not efficient, in addition to redoubled work due to the lack of centralization of information
Contexto
MAIN HYPOTHESIS
Decentralized information in complex systems
and lack of standardization of processes from business management to
the medical care
Hipotese
Members joined the team that would participate in the workshop
sprint design that I facilitated. Among them were New Business Manager, Engineers and Product Managers.
​"in addition to seeking patients inside
of the company's system, I often also need to look for this contact in other information bases"
Luciana, health agent
in design sprint we trust.
Design we trust
Prototipo 1
Fact #01
The time of the medical appointment suffered from unstable systems problems and little usability in the platform design.
Solution: Information Centralization
and proposal of simpler tools
to be used, with clearer purposes, from the business itself, through the role of the doctor, to the health agents
and the patients.
Fact #02
Lack of standardization that resulted in decentralized information and duplicated data across all available legacy systems.
Solution: Follow-up with the technical team to understand their pain and, consequently, new assumptions to be validated in prototypes.
Fact #03
Business objectives were not shared between teams, making it difficult to achieve costs and results.
Solution: Alignment of expectations between
the business and data science teams, making it feasible to apply the data collected to increase business performance.
Fatos
we take care of the doctors so that they take care
best of patients
Platform with a cleaner design, which made the consultations more human and the doctor-patient relationship stronger.
same content,
different devices
Conceito 2
Mobile
results
The results were seen in the lack of need for training carried out in the previous version, the increased productivity of professionals involved in the day and the savings of almost R$ 5 million reais with training in the use of the tool , as they no longer occur. Positive feedback spontaneously generated by medical professionals.
Resultados
Outros projetos
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